Service Cloud Specialist

Requirements: 2+ years Salesforce administration Proven experience with Service Cloud Previous experience as a consultant or Business Analyst Experience managing projects Excellent verbal and written communication skills Previous experience designing and building Communities and custom Communities Creative and analytical thinking with a passion for solving customer problems with software solutions Salesforce Admin Certification Field Service Lightning Certification Responsibilities: Guide clients and internal teams through projects Plan Service Cloud projects from beginning to deployment Discover Service Cloud project requirements, through empathy mapping and user story documentation Build business solutions that balance native and custom design Automate with Workflow, Process Builder, and Flow Validate configuration through quality testing Move client data from legacy systems Manage data hygiene and upkeep Facilitate data migration and data mapping Educate clients on functionality, provide training and system documentation If you’re ready to apply, please send a cover letter, resume, and portfolio (if applicable) to info@nuvemconsulting.com